Returns & Exchanges
We want you to keep a piece because it works, not because you feel stuck with it.
If you change your mind before it ships
Cancel any order within 24 hours of placing it by messaging us on WhatsApp at +234 915 458 8037. We will refund you in full.
If you want to return or exchange after it arrives
You have 24 hours if you are in Abuja and 48 hours outside Abuja from the day you receive your order to request a return or exchange.
To be accepted, the piece must be:
- Unworn and unwashed
- Free of alterations of any kind
- In its original packaging where possible, with tags still attached
We check every piece before it leaves us, so anything that comes back worn, altered or damaged cannot be accepted.
Who pays for return postage
You cover the cost of sending an item back to us.
If the piece is faulty, damaged in transit, or we sent you the wrong thing, we cover it. Message us with a photograph and we will arrange it.
Exchanges
Exchanging for a different size is usually the quickest route, and we would rather do that than have you send something back for a refund.
Message us on WhatsApp before you send anything, so we can hold the size you want. Sizes move fast on a small collection and we cannot reserve what we do not know about.
Refunds
Once your return reaches us and passes inspection, we refund within [5 to 10] working days to the method you paid with.
Delivery charges are not refunded unless the item was faulty or sent in error.
Sale and outlet items
No refunds on sale items. All purchases are final
Made-to-order and altered pieces
Anything made or altered to your measurements cannot be returned unless it is faulty. We will confirm this with you before any such order is taken.
Before you order, just ask
If you are unsure about a size or how a piece falls, message us first. We would rather spend five minutes getting it right than process a return for either of us.
