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Frequently Asked Questions

Kindly write to us your most suitable size using the form in the Contat Us page or simply click through the WhatsApp live floating chat menu to chat with us

If you haven’t received your shipping confirmation email yet, we kindly ask for your patience. Rest assured, our team is working diligently to ensure your order is processed and shipped as swiftly as possible.

You can choose between using between using bank transfer and paying with your card at the checkout page

We apologize for any inconvenience you’ve experienced with your order. Our top priority is to ensure that you receive your purchase in perfect condition and on time. If you find that part of your order is missing, please follow the steps below, and we’ll resolve the issue promptly:

1. Check Packaging: Before contacting us, please inspect the packaging thoroughly. Sometimes, items may be packed separately to prevent damage during transit.

2. Verify Order Status: Log in to your account on our website and visit the “Order History” section. Ensure that the missing item is indeed listed in your order confirmation. Occasionally, orders might be shipped in multiple packages, and each package might have a different tracking number.

3. Contact Customer Support: If you’ve completed the above steps and the item is still missing, please reach out to our customer support team at contact@Iredire.com/WhatsApp at +2349154588037. Our dedicated team will investigate the issue and assist you in locating the missing item.

4. Provide Necessary Information: When contacting our customer support, kindly provide your order number and the specific details of the missing item(s). This information will help us expedite the resolution process.

5. Resolution Options: Depending on the situation, we will offer different options to address the missing item. This may include sending a replacement item, issuing a refund, or taking any necessary corrective actions to rectify the situation to your satisfaction.

At Iredire, we take pride in delivering excellent customer service, and we are committed to resolving any issues you encounter promptly and efficiently.

Please rest assured that we will work diligently to resolve the matter and make sure you receive all the products you ordered. Your satisfaction is essential to us, and we value your trust in our services.

Ordering online can be safe when certain precautions are taken. Here are two key factors to consider:

  1. Reputable Websites: Ensure that you are ordering from reputable and well-known websites or online stores. Look for secure websites with “https” in the URL and a padlock icon indicating a secure connection.

  2. Secure Payment Methods: Use secure payment methods, such as credit cards or trusted online payment systems like Paystack. These methods offer additional layers of protection, including fraud monitoring and buyer protection programs.

Adire is a traditional Nigerian textile art form that involves resist dyeing techniques to create intricate patterns on fabric. The word “adire” originates from the Yoruba language, with “adi” meaning to tie and “re” meaning to dye. Adire textiles are known for their vibrant colors, unique designs, and cultural significance

Absolutely! We understand the importance of tracking your order, and we want to ensure you stay informed about its status throughout the delivery process. Tracking your order is simple and convenient

We sincerely apologize for the inconvenience caused by receiving the incorrect item. At Iredire, we strive to ensure every order is accurate and meets our customers’ expectations. We understand the urgency of resolving this matter for you and will take immediate action to make it right.

Please follow the steps below, and we’ll expedite the process of resolving the issue:

Contact Customer Support: Kindly reach out to our customer support team at contact@iredire.com/ WhatsApp at ++2349154588037 immediately to report the incorrect item received. Our dedicated team is ready to assist you in resolving the situation as quickly as possible.

Provide Necessary Information: When contacting our customer support, please provide your order number and specific details regarding the wrong item you received. This information will aid our investigation and help us understand what went wrong.

Return or Exchange Process: Depending on the circumstances, we will provide you with options for returning the incorrect item or exchanging it for the correct one. We will cover any associated return shipping costs and ensure a seamless process for you.

Replacement or Refund: Once we have received the incorrect item, we will process either a replacement shipment with the correct item or issue a full refund, according to your preference.

Quality Control Measures: Rest assured, we will thoroughly review our internal processes and quality control measures to prevent such incidents from happening in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.

Discount codes and promotions are subject to specific terms and conditions, including expiration dates and single-use limitations. Once an order is submitted, our system processes it immediately to ensure efficient and timely delivery. As a result, we are unable to modify the order to include a discount code after the purchase is complete

Delivery Fee: The delivery fee may vary depending on several factors, including your location, the weight and size of the items, and the shipping method you choose. During the checkout process, our system will calculate and display the exact delivery fee associated with your order. You will have the opportunity to review the shipping cost before finalizing your purchase.

Estimated Delivery Time: The delivery time also depends on the shipping method you select during checkout.

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